Our Responsible Gaming Tools
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits can be made.
Session Time Limit
Set a maximum duration for each gaming session. You will be logged out automatically when the time is up.
Cooling-Off Period
Take a cooling-off period ranging from 24 hours to 6 months. During this time your account will be automatically deactivated.
Self-Exclusion
Exclude yourself completely. Options range from 6 months to a permanent account closure.
Betting Limits
Set a limit on individual bets or total betting amounts within a specific time period.
Reality Check
Pop-up reminders will appear at set intervals to let you know how long you have been playing.
What is responsible gaming and why does it matter?
Responsible gaming means participating in gaming mindfully — keeping the fun of entertainment while avoiding any financial or psychological harm. we99 believes every player should be aware of their own limits.
Online gaming is growing rapidly in popularity across Bangladesh. From cricket betting to casino games, millions of people enjoy these activities every day. For a small number of players, however, gaming can develop into an addiction that negatively impacts family life and personal finances.
That is why we99 treats responsible gaming as a core part of our platform — not just as a compliance requirement. We genuinely want every member to stay happy and healthy.
Gaming should be entertainment for everyone
Gaming is a hobby — just like watching cricket or going to the cinema. When you go to the cinema, you bring a set budget. The same mindset applies to gaming. If you find yourself placing more bets trying to "win back" money you've lost, that is a warning sign.
All responsible gaming tools at we99 are completely free and available at any time. Using these tools is not a sign of weakness — it is the smart thing to do.
Remember: gaming is entertainment. Think of a win as a bonus, and a loss as the price of a good time.
How to Recognize the Signs of Problem Gaming
Gaming addiction does not happen overnight — it builds gradually. If you notice any of the following in yourself, it may be time to take action.
Spending Beyond Your Budget
Using money set aside for household or emergency expenses to fund gaming.
Losing Track of Time
You lose track of time and hours pass without you noticing while gaming.
Feeling Stressed After Losses
The urge to keep trying in order to recover lost money.
Social Withdrawal
Prioritizing gaming over spending time with family or friends.
Unable to stop gaming
Wanting to stop but being unable to is an important warning sign.
Sleep problems
Late-night gaming leading to less sleep and increasing fatigue.
If any two of these signs apply to you, please reach out to our support team.
How to Use the Safety Tools
Using we99's responsible gaming tools is simple. You can activate any of them at any time from your account settings.
Log in to your account
Log in to your we99 account and open the profile menu.
Go to the "Responsible Gaming" section
Look for the "Responsible Gaming" option in your account settings.
Choose your preferred tool
Deposit limits, session time, cooling-off — choose whichever suits your needs.
Setting and Saving Limits
Enter the amount or time and confirm. Changes may take up to 24 hours to take effect.
Contact Support
If you need help, chat with us via live chat. We provide support in Bengali.
Limit decreases take effect immediately. Requests to increase a limit take effect after 24–72 hours.
Self-Exclusion — When and How?
Self-exclusion is the most powerful safety tool available. If you feel gaming is getting out of your control, make the decision yourself — take a break for a while.
Self-Exclusion Duration
- Short-term cooling-off: 24 hours, 7 days, or 30 days
- Medium-term break: 3 months or 6 months
- Long-term: 1 year or more
- Permanent closure: if you want to stop completely
What happens during an exclusion?
- You will not be able to log in to your account.
- Bonus offers will stop being sent to you.
- Your account cannot be reactivated before the exclusion period ends.
- Your existing account balance will remain secure.
To activate self-exclusion, simply contact our support team directly. They will guide you through the entire process — without any judgment.