Our Privacy Commitment
SSL Encryption
All your data is secured with 256-bit SSL encryption. Unauthorized access is completely prevented.
No Data Sales
We99 never sells your personal information to third parties. Your data is used exclusively to provide our services.
Minimal Data Collection
We only collect information that is necessary. No unnecessary personal data is ever requested.
Your Control
You have the right to view, correct, or delete your data at any time. Submit a request whenever you need.
Secure Storage
Data is stored on secured servers and undergoes regular security audits.
Option to Opt Out
You can opt out of marketing communications at any time, no questions asked.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the we99 platform (we99.pw) and its mobile application. By using our services, you agree to the terms of this Policy.
We99 operates on the trust of millions of users across Bangladesh, and protecting that trust is our top priority. That is why we are fully transparent about what we do — and do not do — with your information.
This Policy may be updated at any time. If changes are made, a notice will be posted on this page and the updated date will be shown at the top.
If you have any doubts or questions, please contact our support team before using the service.
2 What information do we collect?
We99 collects only the information that is strictly necessary. We never ask for data that is excessive or irrelevant.
| Data Types | Example | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification Age Verification |
| Contact Information | Phone number, email address | Account Verification Notifications |
| Financial Information | Payment methods, transaction history | Payment Processing Financial Security |
| Usage Data | Login time, game history, betting data | Service Improvement Fraud Prevention |
| Device Information | IP address, browser, device model | Security Troubleshooting |
Cookies & Tracking
We99 uses cookies on its website. Cookies help improve your browsing experience, maintain login sessions, and ensure the platform functions properly. You can manage cookies through your browser settings, though some features may not work as expected if you do.
3 How Is Data Used?
We99 uses your information solely for the following purposes:
- Creating and managing your account and ensuring its security.
- Processing payments and verifying financial transactions.
- Completing the age and identity verification (KYC) process.
- Providing customer support services.
- Preventing fraud, deception, and money laundering.
- Complying with legal obligations.
- Delivering personalized experiences and relevant offers (subject to your consent).
- Technical platform improvements and bug fixes.
We never sell your data to advertisers or third parties.
4 Who Is Data Shared With?
We99 only shares your information with third parties in strictly limited circumstances and for specific reasons. In general, we do not share your data with anyone.
Limited Scope of Data Sharing
- Payment Processor: Only the minimum necessary data is shared with payment gateway providers to complete transactions.
- Game providers: Information required for gameplay may be shared with the relevant game provider.
- Law enforcement agencies: We may be required to share information with authorities in response to a legal order or investigation.
- Fraud prevention: Limited information may be shared with fraud detection services.
Any sharing of your information beyond the cases listed above will only take place with your explicit consent.
Third-party service providers are contractually bound to uphold our privacy standards.
5 How Long Is Data Retained?
We99 does not retain your information longer than necessary. How long we keep your data depends on its type and any applicable legal requirements.
- Account information: For the duration of account activity and up to 5 years after closure.
- Financial transactions: Up to 7 years, as required by law.
- KYC documents: 5 years after account closure.
- Gaming information: 2 years for responsible gaming monitoring purposes.
- Log Files: Up to 1 year for security purposes.
After the defined retention period, data is securely deleted or anonymized.
6 How Is Data Protected?
We99 protects your data using industry-leading security technology. Our security infrastructure operates across multiple layers.
SSL/TLS Encryption
All data transmissions are encrypted with 256-bit SSL.
Firewall Protection
An advanced firewall blocks all unauthorized access attempts.
Regular Audits
Regular audits are conducted by independent third-party security experts.
Two-Factor Authentication
Option to add an extra layer of security to your account.
7 Your Rights
Every registered member of we99 has the following rights over their own data:
Right to Access Data
You may request to know what information we hold about you.
Right to Correct Data
You may request corrections to any inaccurate information at any time.
Right to Delete Data
You may request deletion of your data where no legal obligation requires us to keep it.
Right to Object to Processing
You may object to the processing of your data for specific purposes.
Data Portability
Request a copy of your information in a standard, portable format.
Marketing Opt-Out
Opt out of promotional communications at any time.
To exercise any of the rights above, contact our customer support team. We typically respond within 30 days.
8 Children's Privacy
We99's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect information from anyone under 18.
Age is verified during our registration process. If we discover that a minor's information has been collected by mistake, that data will be deleted promptly and the account will be closed.
If you suspect a minor you know is using we99, please notify us immediately.
9 Third-Party Links & Services
We99 may sometimes offer connections to third-party services (such as payment gateways). These third parties have their own privacy policies, which are beyond our control.
We recommend reading the privacy policy of any third-party service before use.
10 Policy Updates & Contact
This privacy policy may be updated from time to time due to business changes, legal requirements, or service improvements. We will endeavor to notify registered users of any significant changes.
If you have any questions or concerns about this Policy, please reach out to our customer support team. We respond in English and typically reply within 24 hours.
For privacy-related concerns, contact us via live chat. We are here to help.