We99 FAQ — Find answers to all your questions here

No. Only one account per person is permitted. If multiple accounts are detected, all of them will be suspended and all bonuses forfeited. It is not possible to open two accounts using the same mobile number, email address, or payment method.

On the login page Select the "Forgot Password?" option. Enter your registered mobile number or email address, and an OTP or recovery link will be sent to you. Log in using your new password. Recovery links are generally valid for 15 minutes.

KYC is not required for general gaming, but you may need to submit a copy of your National ID or passport for large withdrawals. Completing KYC speeds up withdrawals and improves account security.

To permanently close your account, please contact our support team. Before doing so, it is advisable to withdraw any remaining balance. If you wish, you can also Responsible Gaming Page you can also request self-exclusion or a cooling-off period.

we99 accepts deposits via mobile banking, e-wallets, and bank transfers. All major mobile banking services in Bangladesh are supported. The minimum deposit amount is BDT 500. For full details on payment methods, Deposit Page View.

Deposits via mobile banking or e-wallets are usually instant — funds appear in your account within seconds to a few minutes. Bank transfers may take anywhere from 30 minutes to 24 hours. If your deposit hasn't arrived within the expected timeframe, contact support with a screenshot of the transaction.

Withdrawals are typically processed within 15 minutes to 24 hours. First-time withdrawals may take a little longer due to account verification. During peak hours (evening and night), processing may be slightly delayed.

First, check your mobile banking or bank account balance and transaction history. If the amount was deducted, take a screenshot of the transaction, note the transaction ID, and send it to our support team. Issues are typically resolved within 24 hours.

The minimum withdrawal is generally BDT 500. The maximum limit depends on your payment method and account verification status. Completing KYC unlocks higher limits. Check the payment section in your account or contact support for exact details.

After your first deposit following registration, the welcome bonus is added to your account automatically — no separate code needed. The bonus amount and type depend on the current offer. To see the latest promotions, Promotions Page Visit us.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw any winnings from it. For example, if a BDT 1,000 bonus carries a 20x wagering requirement, you need to place BDT 20,000 in bets before withdrawing. Each bonus has its own wagering terms, which are listed on the promotions page.

No, bonuses cannot be withdrawn directly. Winnings derived from a bonus become withdrawable only after the specified wagering requirements have been met. However, your own deposited funds can be withdrawn at any time.

Yes, we99 regularly features new offers. Weekly cashback, loyalty bonuses, special cricket season promotions, and festival offers run throughout the year. For the latest offers, Promotions Page Check back regularly.

we99 offers betting across 300+ sports markets, including cricket, football, tennis, badminton, kabaddi, and basketball. Cricket — Bangladesh's most popular sport — has an especially wide range of markets available. To learn more, Sports Page Visit us.

Yes. we99 offers live betting — odds update in real time as the match progresses, and you can place bets at any moment. Live scores and statistics are also available. The live betting experience is even better on the mobile app.

If a match is cancelled or abandoned, your stake is generally refunded. However, specific conditions may apply in certain cases. For the full rules on void bets, on the Terms & Conditions page, available.

Our Download Page Both Android and iOS versions are available for download. If you cannot find the app on Google Play or the App Store, you can download the APK directly from our website. Before installing, make sure to enable "Unknown sources" in your Android device settings.

Start by fully closing the app and relaunching it. Clear the cache and check your internet connection. If you are on an older version, update the app. If the issue persists, check your phone's storage and RAM. If nothing works, contact support with your device model and Android/iOS version.

A standard 3G connection is sufficient for Sports Betting and slots. For Live Casino and live streaming, a 4G or Wi-Fi connection is recommended. On a weak connection, you can reduce video quality to keep playing.

Yes. At we99, all data is protected with 256-bit SSL encryption. Payment information is stored on encrypted servers. We never sell your personal data to third parties. To learn more, Privacy Policy Read.

Change your password immediately and notify our support team. We will temporarily suspend your account and investigate. If anyone asks for your password via email or phone, it is a scam — we will never ask for your password that way.

Our on the Responsible Gaming page, You have access to various protection tools including deposit limits, self-exclusion, and cooling-off periods. You can also reach out to our support team — all conversations are handled with complete confidentiality.

No. we99 strictly serves users aged 18 and above. Age is verified during the registration process. Any account found to belong to a minor will be closed immediately and all balances forfeited.