We99's Terms and Conditions — Full User Guide

1 General Introduction & Eligibility

These Terms and Conditions ("Terms") apply to the we99 platform and all its services. By using the we99 website (we99.pw) or mobile app, you fully accept these Terms. If you disagree with any part of these Terms, please refrain from using the platform.

We99 reserves the right to update these Terms and Conditions at any time. Continued use of the platform after changes are published constitutes acceptance of the revised terms.

2 Account Registration & Eligibility

To open an account with we99, you must meet the following requirements:

• You must be at least 18 years of age.
• All information you provide must be truthful, accurate, and complete.
• Each individual is permitted to hold only one account.
• Only one account per household is allowed.
• You must operate your account in your own name.
• Operating an account on behalf of or as a representative of another person is strictly prohibited.

Identity Verification (KYC)

We99 reserves the right to verify a user's identity in certain situations, including withdrawal requests, suspicious activity, or bonus claims. A copy of a national ID or passport may be required. Failure to provide the necessary documents may result in payment delays.

Account Security

You are solely responsible for keeping your login credentials (username and password) confidential. You are accountable for all activity carried out on your account. If you notice any suspicious activity, contact the we99 support team immediately.

3 Deposits, Withdrawals & Payment Policy

We99 supports deposits and withdrawals via mobile banking and e-wallets. All financial transactions are secured and encrypted.

• Verification of your deposit method is mandatory before a withdrawal can be processed.
• Withdrawals can only be made to verified payment methods.
• We99 reserves the right to investigate any suspicious transactions.
• We are obligated to take appropriate measures to prevent money laundering.
• Accounts will be suspended in the event of fraudulent payment activity.

4 Bonus & Promotion Terms and Conditions

All bonus offers on we99 are subject to specific terms and conditions. By accepting a bonus, you agree to those terms.

General Bonus Terms

• The wagering requirement for each bonus is clearly stated on the bonus page.
• Bonus balances cannot be withdrawn before the wagering requirements have been met.
• Bonus validity periods generally range from 7 to 30 days.
• The same bonus offer cannot be claimed more than once.
• We99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the bonus will be voided and the account will be suspended.

Welcome Bonus Terms

The welcome bonus is available to new members on their first deposit only. Only one welcome bonus is permitted per IP address, device, or household. A wagering requirement of 30x generally applies to the welcome bonus.

Cashback Bonus

Weekly cashback is calculated based on net losses and credited automatically every Sunday night. There is no wagering requirement on cashback, and it can be withdrawn directly.

5 Gaming Rules & Fairness

All games on we99 are operated in accordance with international standards. Game outcomes are determined by a Random Number Generator (RNG), which is regularly audited by independent third-party auditors.

Sports Betting Rules

• Once a bet is accepted, it cannot be changed under any circumstances.
• If a match is cancelled or postponed, the bet amount will be refunded.
• During live betting, bets may be delayed while odds are being updated.
• If a match is interrupted mid-way due to technical issues, a decision will be made in accordance with the applicable rules.
• Maximum bet limits apply separately to each market.

Casino Game Rules

If a disconnection occurs during a Live Casino game, the outcome of the round in progress will be determined based on server logs. we99 reserves the right to void any round that produces an abnormal result due to a technical error.

6 Prohibited Activities & Account Termination

The following activities are strictly prohibited on the we99 platform. Any such activity detected will result in permanent account closure:

• Opening or operating multiple accounts.
• Creating an account using false or inaccurate information.
• Attempting to abuse or fraudulently exploit the bonus system.
• Attempting to gain an unfair advantage through hacking or the use of software.
• Harassing or abusive behavior toward other members.
• Money laundering or using funds from illegal sources.
• Placing bets on behalf of a person under 18 years of age.
• Exploiting platform vulnerabilities to gain an unfair advantage.

Upon account termination, all bonuses will be forfeited immediately. However, any legitimate real-money balance (excluding bonuses) may be returned if confirmed as valid through investigation.

7 Responsible Gaming Policy

We99 believes gaming should be a form of entertainment, not a source of addiction. That is why responsible gaming is treated as a core part of our platform.

Available Tools

• Set deposit limits (daily/weekly/monthly).
• Set your betting limits.
• Take a cooling-off period (24 hours to 6 months).
• Set up self-exclusion.
• Set a session time limit.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. For more information, visit our Responsible Gaming View Page.

8 Privacy & Data Protection

Your personal information is of the utmost importance to us. Full details on how we99 collects, uses, and protects your data can be found in our Privacy Policy.

In short, we99 never sells your personal information to third parties. Data is used solely for service delivery, identity verification, and legal compliance.

For more details, visit our Privacy Policy Read.

9 Limitation of Liability

We99 strives to provide the highest standard of service; however, our liability is limited in the following areas:

• When the service is temporarily unavailable due to technical issues.
• Delays caused by third-party payment processing.
• A game interruption caused by an internet connection issue.
• When account security is compromised due to user negligence or a third party.

We99 is committed to continuously improving its service quality and resolving any issues promptly.

10 Dispute Resolution & Contact

If you have a complaint or dispute, please contact our customer support team first. We always aim to resolve issues in a friendly and amicable manner.

Our support team is available 24/7 via live chat, with an average response time of under 10 minutes.